Your satisfaction is our priority! If you are not completely satisfied with your purchase, we accept returns under the following conditions:
• Eligibility: Items must be returned within 15 days of receipt. The items must be unused, in their original packaging, and in the same condition that you received them.
• Process: To initiate a return, please contact our customer service team at shanaramiofficial@gmail.com with your order number. We will provide you with a return shipping label and further instructions.
• Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few days.
Please note that shipping costs are non-refundable, and return shipping fees may apply.
For any questions or concerns regarding your order, feel free to reach out to our customer service team.